(We reprint these reviews as we received them – typos, caps, and all.)
2000 Ford Mustang | 2 Door Convertible
“I originally scheduled it for Saturday at 9am on a holiday weekend. The service called at 9:30 to inform me that their repairman's truck would not start and they would need to reschedule. I said I would be available on Monday morning, so we tentatively agreed that service would be completed Monday morning (the holiday). On Monday morning the repairman called and said he could come after 3pm on Monday. I reluctantly agreed, primarily because I wanted it done. My family and I ran errands Monday morning and were home by 3pm. We were home the remainder of the afternoon and evening and no one ever showed up. I called the company on Tuesday morning and they said that the repairman called after 3pm to confirm. I have no record of any such calls and still further, I confirmed with him Monday morning that he should come after 3pm, so no further confirmation was necessary. They were simply a NO SHOW!. For my "inconvenience," I was promised a TEN DOLLAR discount. TEN dollars?!? The appointment was then rescheduled for the following Saturday morning at 10am. I had a Board meeting from 10am-noon, so I left my car with my wife at the house so they could repair. The repairman showed up at 1pm - AFTER I had already returned home from my board meeting. Installation took until after 2pm, ruining our plans for a family lunch and afternoon errands. Promptness and consideration of others time is obviously not a priority for this company and I will never use them again. I will say that the repairmen who did the work were great and I was pleased with them as a whole; management of the company is an entirely different story, as should be evident from these comments.”
2009 Honda Accord | 2 Door Coupe
“Thanks for prompt service.”
1993 Nissan 850 Pickup | 2 Door Standard Cab
“The price beat Safelite by almost $60. total after tax. The windshield is great and is the same quality as Safe lite. The fellow who installed the glass was awesome. Very curtious and friendly. ”
1999 Toyota Camry | 4 Door Sedan
“Great experience, helpful and knowledgeable technician, quick to let me know when I should expect him, worked hard, gave clear advice on how to take care of my window shield”
2003 Kia Rio | 4 Door Sedan
“Wonderful service! My car was vandalized sometime before Saturday morning, and my window was replaced by Monday afternoon. The price was right -- less than the cost of the GPS that was stolen.”
1990 Jeep Wrangler | 2 Door Utility
“James was helpful and courteous, very friendly installers, and quick, WOULD USE THEM AGAIN!!!”
2003 Buick Century | 4 Door Sedan
“This was a great experience overall. I am pleased with the workmanship that was provided. It is great to know that the company will repair minor chips and will repair if there is any air noise or if there are any water leaks, all for free! Very satisfied customer and will recommend these guys any day.”
2003 Chevrolet TrailBlazer | 4 Door Utility
“No issue whatsoever! I was expecting to give my keys to the installer and go back to work. He said no need cause by the time you get in the building I will be calling to say come back, I am done. He was right, service was smooth and quick. If my windshield was to crack again, I would use this service again. Thanks”
1995 GMC Jimmy | 4 Door Utility
“Excellent service and quality! Will definitely use again if the need arises and will recommend to others as well!”
1999 Saturn SC2 | 2 Door Coupe
“glad i chose glass masters”