My installer was very good. Royal Glass, however, was a big disappointment! My glass was damaged by a paving company. I took the quote from Royal to them and the paving company issued me a check. When the installer first arrived I was first informed that he did not have the correct glass. Long story short, the tint on my car is a premium color and would have to be special ordered and cost a lot more. Issue 1- I am disappointed that the original person to whom I spoke didn't have a clue about critical questions that needed to be asked. If she did her job properly I could have gone to the paving company with a quote fitting the true need. Issue 2- With Royal Glass's fault in the situation clearly established they showed almost no desire to take any financial responsibility for the situation THAT THEY had created! Their initial recommendation was that I should go fight with the paving company that had been decent to me and had already cut me a check for the amount of the quote. Of course, I pointed out that Royal, after creating the problem for me, is now suggesting that I go fight for their mistake. I declined. Issue 3- Their general manager showed no instinct for customer service when he said that Royal only quotes what they have in stock. Does that mean that I need to be a mind reader or that they simply want your money and will force an incorrect product on you to do so?? Why isn't the screener trained to find out what the customer needs in the beginning so the problems can be avoided and the customer taken care of properly??Finally, I am now driving around with a windshield that doesn't match my other windows. Nor does it protect my expensive Lexus leather interior as well.
1998 Lexus LS 400 | 4 Door Sedan
