Our first communication with Jalyn (sp?) was Awesome. She was extremely helpful, professional and efficient. In addition her manager Rodney was great with communication and follow-up. Unfortunately everything that could go wrong did. The installer showed up one day early (Tues 6/12/18) and we had no idea (my daughter was at school taking a final). The communication received via email confirming day, date and time never happened....."Your appointment with Windshield Guru is today (Wed 6/13/18). Please expect a visit from Mobile Ymas . They can be reached at 831-899-3211 if you have any questions. For reference, your order number is 761943.Once the job has been done, please submit a review by going to https://www.autoglassguru.com/survey.php?QuoteID=761943.Thank you for your business.The Windshield Guru Team"
Our daughter waited for 45 minutes on 6/13/18 (had a paper due at 4pm same day) assuming the installer was just late, No.
In closing this concept of on-line ordering & quotations needs to be reworked. I was late for work attempting to take care of this issue for our daughter. My husband & I live 6.5 hours from our college student. We trusted your company to take good care of the busted windshield and give us peace of mind. In closing we found a different installer, cost less money without any SNAFUs.
Please note Rodney did try to reschedule the same day and was super nice. I had already began work elsewhere.
Sincerely, Kimberly
2006 Scion XB | 4 Door Utility
