Glass.net: California Privacy Policy

Last Modified: March 9, 2022

Corporate Affiliation

Glass.net is owned and operated by Honex Interactive Industries (“Honex”) which is owned by Safelite Group, Inc., and the Glass.net domain is owned and operated by Safelite Group, Inc. Therefore, references to Safelite in this Policy, below, are inclusive of and also pertains to Honex and Glass.net. Any requests or submissions, pursuant to the below options and instructions, will be handled by Safelite Group, Inc.

You may contact us if you have questions or comments about the Policy by e-mail at [email protected]. Alternatively, you may send a letter to the following address:

Introduction

This California Privacy Policy (“CA Privacy Policy”) supplements the information contained in Safelite's Privacy Policy and describes our privacy practices with respect to individuals who reside in the State of California (“consumers” or “you”). You should read this CA Privacy Policy alongside our Privacy Policy.

This CA Privacy Policy does not apply to information we collect when:

• You are acting as a job applicant to or employee or independent contractor of Safelite;
• You have been designated as an emergency contact for a job applicant or employee and your information has been collected for use solely within that context;
• We need your Personal Information to administer benefits obtained through an employee;
• Your Personal Information reflects a written or verbal business to business communication or transaction; or
• We are collecting or processing your information as a service provider to a third-party business.

For information on our privacy practices as they relate to any of the information collected in the above scenarios, contact us at: [email protected]. Alternatively, you may send a letter to the following address:

We adopt this CA Privacy Policy to comply with the California Consumer Privacy Act ("CCPA"), as may be amended, replaced, or superseded as well as any implementing regulations. Any terms defined in the CCPA have the same meaning when used in this CA Privacy Policy.

Information we collect about California consumers

Safelite collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("Personal Information"). However, Personal Information for purposes of this CA Privacy Policy does not include:

• Publicly available information from government records.
• Deidentified or aggregated consumer information.
• Information excluded from the CCPA's scope, like: health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; and
• Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

Specifically, we collect the following categories of Personal Information:

Why we collect your Personal Information

We may collect, use, or disclose the Personal Information in the above categories for the following purposes:

• To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that Personal Information to respond to your inquiry. If you provide your Personal Information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
• To provide, support, personalize, and develop our Website, products, and services.
• To create, maintain, customize, and secure your account with us.
• To process your requests, purchases, transactions, and payments and prevent transactional fraud.
• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
• To personalize your Website experience and to deliver content and product and service offerings we believe are relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via mail, email, telephone calls, or text messages (with your consent, where required by law).
• To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
• For testing, research, analysis, and product development, including to develop and improve our Website, products, services, marketing, and business processes.
• To respond to governmental and law enforcement requests and as required by applicable law, court order, or governmental regulations.
• To take steps we deem necessary to protect, defend, and enforce our rights and the rights of others, including for billing and collection.
• As described to you when collecting your Personal Information or as otherwise set forth in the CCPA.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about consumers is among the assets transferred.

Notice of our collection, use, and disclosure of Personal Information in the last 12 months

In the last twelve (12) months, we have collected, used, and disclosed the following categories of Personal Information for a business purpose:

1. Categories of information collected in the last 12 months
• Category A: Identifiers.
• Category B: California Customer Records Personal Information categories.
• Category D: Commercial Information.
• Category F: Internet or other similar network activity.
• Category H: Sensory data.
• Category K: Inferences drawn from other Personal Information.
2. How we collected this information. We collect the above categories of your Personal Information from the following sources:
• Directly from you. For example, from forms you complete or products and services you purchase, when you communicate with us, or when you provide us services.
• Indirectly from you. For example, from observing your actions on our Website.
• From third parties. This includes third party data brokers, web analytics tools.
3. Why we collected Personal Information? We have collected and shared Personal Information in the above categories for the purposes described above.
4. Who we have shared this information with for a business purpose For each of the above categories, we share your Personal Information with third parties who are our service providers including companies that provide the following services:
• Payment processing
• Marketing and non-marketing communications
• Advertising platforms
• Data aggregation and brokerage
• Business analytics (marketing and non-marketing)
• IT and network administration such as data storage and management, website hosting, and data security
• Professional advice such as legal, accounting, tax, and business advisers
• Day-to-day business operation support such as courier services, document destruction, and electronic signature platforms

We occasionally use third-party repair companies to fulfill orders to consumers. If we use a third-party repair company in connection with services provided to you, we may share your Personal Information with them for the purpose of fulfilling the service.

Safelite does not sell Personal Information.

Your Rights and Choices

The CCPA provides consumers with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights.

A. Right to Know

You have the right to request that we disclose certain information to you about our collection, use, disclosure, and sale of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Introduction), we will disclose to you:

• The categories of Personal Information we collected about you.
• The categories of sources for the Personal Information we collected about you.
• Our business or commercial purpose for collecting or selling that Personal Information.
• The categories of third parties with whom we share that Personal Information.
• The specific pieces of Personal Information we collected about you.
• If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:
• sales, identifying the Personal Information categories that each category of recipient purchased; and
• disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.

B. Deletion Request Rights

You have the right to request that we delete any of your Personal Information that we collected and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Introduction), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.

We may deny a deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms or a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

C. Exercising Right to Know and Deletion Rights

• How to submit requests. To exercise your rights described above, please submit a verifiable consumer request to us by either: calling us at: 1-800-270-5679 or clicking here to submit request online.
• Who may submit requests. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child. You may designate an authorized agent in writing to make a request on your behalf.
• How often can you submit requests. You may only make a Right to Know request twice within a 12-month period.
• How we verify and respond to requests.
• Your request must be verifiable. That means that you, or your authorized agent, must provide sufficient information that allows us to reasonably verify that you are the person about whom we collected Personal Information or an authorized agent of that person.
• We may verify your request:
• Through our existing authentication practices for your password-protected account with us, if you have one. Making a verifiable consumer request does not require you to create an account with us, if you do not make a request through an account with us.
• If you do not have a password-protected account with us, we may require you to provide certain information such as first name, last name, phone number, service address, and/or invoice number to verify your identify.
• Regardless of whether or not you have a password-protected account with us, if we are required by law to verify your identity to a reasonably high degree of certainty, we may require you to verify additional pieces of information and/or sign a declaration under penalty of perjury verifying your identity and request.
• Your verifiable consumer request must also describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
• We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.
• We will only use Personal Information provided in a request to verify the requestor's identity or authority to make the request and fulfill or deny the request. We may retain Personal Information provided in connection with your request for at least two (2) years as required by law.
• Response Timing and Format.
• We endeavor to respond to a verifiable consumer request within forty-five (45) days from its receipt. If we require more time, up to a maximum of ninety (90) days from receipt, we will inform you of the reason and extension period in writing.
• If you have a password-protected online account with us, we will deliver our written response to that account. If you do not have a password-protected online account with us, we will deliver our written response by mail or electronically, at your option.
• Any disclosures we provide will only cover the 12-month period preceding receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. If you requested a copy of the specific Personal Information we have on file about you, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. We will not provide certain Personal Information in response to a request when the information is too sensitive, for example your social security number, financial account number, or account passwords.
• We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

D. Opting Out.

If you would like to opt out of the sale of your Personal Information, you may do so using our Do Not Sell My Personal Information online form by clicking here.

If you do not want us to use your contact information to promote our own products and services, or third parties' products or services, via email you can opt-out by submitting your information here: https://www.safelite.com/email-unsubscribe, or by sending us an email with your request to [email protected]. You may also opt-out of further email marketing communications by replying to any promotional email we have sent you or following the opt-out links on that message.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. You have a right not to receive discriminatory treatment by us for exercising your privacy rights.

Other California Privacy Rights

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of websites that are California residents to request certain information regarding a website operator's disclosure of Personal Information to third parties for their direct marketing purposes. We do not disclose Personal Information to third parties for those third parties to use for their own direct marketing purposes.

Who to Contact for more information

For questions or concerns about our privacy policy and practices, you can contact us at the method set forth below.