This couldn't have been any easier, I scheduled the appt, the tech arrived and didn't mind me hanging out and watching the replacement. He was kind and professional and was done so quickly I was amazed. This is the first time in 20 years of driving that I had to get a windshield replaced and this company made it a painless process, except of course I did have to pay for it. But the cost wasn't nearly what I thought it would be and now I have a beautiful new windshield. I would definitely recommend using this company.