New York, NY
2002 | Dodge Durango | Rear Window | 4 Door Utility
The technician was suppose to arrive at my location between3PM-4PM and I was told that he would call me when he was on his way. When I realized that the tech was late I called the shop they told me they would have him call me and he was on his way that was at 4:40PM he never called. I called the shop again an hour later and they were closed. The technician showed up finally at 7:15 claiming that he got lost. I understand that things happen but a simple phone call to update me would made a world of difference.
David L, (February 12, 2008)