I received a call regarding my e-mail inquiry the following day. The person who called was very professional and scheduled my appointment for the following day as I requested. On the install day, I received a phone call from the installer who barely spoke english. During my phone conversation with the installer, without prompting me, he handed the phone over to his partner. Within a few seconds I immediately knew I was speaking to someone different because he started asking me the same questions I had already answered for the first person I spoke to. Out of frustration, I told the installers to leave and I would take my business else where.

Promptness
Professionalism
Trustworthiness
Quality