You probably haven't had to purchase many windshield replacements, if any. So you may have some questions concerning the way auto glass replacement appointments are scheduled. Here's a look at what happens on the day of your appointment:
With mobile auto glass replacement appointments, it's virtually impossible for technicians to give you a specific time that they will arrive. This is because, due to the nature of the business, unexpected things often happen. A windshield installation may be more difficult than expected (this is especially true on brand-new vehicle models or automobiles that have rust or other damage around the windshield installation area).
Several things can lead to a technician running behind schedule—waiting for a customer to arrive at an appointment, the incorrect auto glass being specified for an installation, or difficulty finding the appointment location. To make it easier for both technician and customer, all auto glass shops schedule in blocks of time. If everything goes according to plan throughout the day, a technician will arrive at the earlier part of the time block, but if the previous installation takes longer, you can still get your auto glass replacement that day—the time block acts as a buffer, just in case.
Glass.net auto glass shops generally give you a call to let you know when they're on the way so you can prepare for the appointment if you need to. Give the installer a phone number (such as a cell phone) that they'll be able to reach you at during your appointment time block.
The vast majority of installations are performed via mobile service, and you can set up a mobile appointment at any location you choose: your home, work, a neighbor's house, etc. Many auto glass technicians even offer "absent appointments," meaning that you don't have to be there while the installation is taking place. If an appointment during the week doesn't work for you, ask your auto glass technician about the possibility of a weekend appointment—most technicians have Saturday appointments available for at least half of the day.
If your auto glass was broken and there are shards of glass in and around your car, your Glass.net installer will do his or her best to vacuum or sweep all the broken glass up. Also, you can expect your technician to clean up any debris caused by the installation—broken glass, old moldings, stripped urethane, and other materials.
by Sara Bruse, Glass.net Customer Service